IQ BUSINESS (contract at MultiChoice Africa)
Mar 2017 – Oct 2017
Management Consultant
Mar 2017 – Oct 2017
Management Consultant
- CXM and CX design project for MultiChoice Africa.
- Involved in various stages of the journey map, designing CX solutions and creating projects for implementation for various African countries.
- Well-structured process design methodologies were used, with strong people engagement required in Country.
- Full data analysis and customer safaris.
- Built full business case for the project.
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