IQ BUSINESS (contract at MultiChoice Africa)                        
Mar 2017 – Oct 2017
Management Consultant

• CXM and CX design project for MultiChoice Africa.
• Involved in various stages of the journey map, designing CX solutions and creating projects for implementation for various African countries. 
• Well-structured process design methodologies were used, with strong people engagement required in Country.
• Full data analysis and customer safaris.
• Built full business case for the project.

Reason for leaving: fixed-term contract at MultiChoice